Communications With The Tenant

One of the primary duties that any property manager in Northern Virginia performs is providing a level of separation between the tenant and the rental investor. The best practice is for the rental investor to deny any direct contact with the renter. Important advice for owners: never share your contact information with the tenant.

Tenants in Northern Virginia typically ask to break lease provisions, or make other special requests. The property management expert knows the lease and knows why the rules exist. A renter can ambush an uniformed rental investor at a moment of weakness causing the rental investor to grant a request that is against the rental investor's own interests.

The consequence of giving into what appears to be simple request can be disastrous. Furthermore, once the renter believes there is a higher authority to appeal to, the tenant will appeal all matters to the property owner, which cost the owner time and effort.

Tenants will use contact with the rental investor to build a personal relationship with the rental investor. Personal feelings can make it much harder for the rental investor to make objective business decisions in a impersonal manner. Additionally, the renter can hound or harass a rental investor at unreasonable hours or with unreasonable requests.

 

We're paid to be your protect the owner's interests. It's more difficult to do that job when the renter is going to ask the property owner to overrule our work.